Terms & Conditions of Sale

Terms & Conditions of Sale

General Terms & Conditions of Sale

  • Orders can be placed by Phone, and the Internet through PayPal.
  • Terms are strictly payment with order.
  • All orders will be subject to carriage charges payable in full by the customer.
  • The goods will be dispatched by a reputable carrier, at a service of 72 hours. Times of delivery are estimated as accurately as possible but can be subject to delays out of our control and therefore we cannot be held responsible.
  • Any charges incurred from a debt recovery agency will be passed on to the customer.
  • No custom, special or sale items will be accepted for refunds or exchanges.
  • Back ordered goods will be dispatched a.s.a.p. And will not incur extra postal charges.
  • In the case of non-delivery or missing parcels, normal channels will be pursued before replacement or compensation is allowed.
  • The customer must check deliveries before signing receipt from the carrier. The company will not be held responsible for goods damaged in transit if signed for with no reference to the condition which they were delivered in.
  • Any damages or shortages must be notified in writing within 3 days of receipt.
  • Signed proof from the carrier is required where a complete parcel is damaged or there are shortages of items.
  • Ownership of goods is only passed to the purchaser when the full payment is received.
  • Where goods are lost, damaged or distorted after delivery, and the ownership has yet to pass, the purchaser will indemnify us against this loss provided it has not resulted from our negligence.


If you need to return an item exchange, please return to:

10 Pumphouse Way
West Midlands
B69 4TJ

  • Return Carriage will be charged at £12.00 per parcel in UK for exchanges. Rates for carriage outside of the UK will be made on request.
  • No return goods will be accepted unless previously agreed with TaiChiWear.Com.
  • Refunds and exchanges can only be made for goods that are returned in the original packaging, unworn, unused and unwashed.


Refunds will ONLY be given for damaged goods where no replacement product can be supplied. Abuse/misuse/incorrect ordering by the customer will NOT be refunded. Goods are not available for inspection or on approval basis. TaiChiWear.Com can take no responsibility for goods incorrectly ordered. If you are unsure of your size, please check our SIZE GUIDE prior to ordering.

All goods are subject to guarantee against faulty manufacture and defective materials. Goods will be exchanged or credit note or Monies returned only if goods are returned to us in good condition and not suffering from damage due to misuse or excessive wear. This clause does not affect your statutory rights.

Goods are offered subject to availability.

All retail prices are inclusive of VAT. Postage and Packing also incurs VAT charges. The actual products may differ from the photographs shown in this catalogue as pictures are for illustration purpose only. These terms supersede all previous business agreements.

Privacy Policy

TaiChiWear.Com do not disclose buyers information to third parties. Cookies are used on the PayPal web site to keep track of the contents of your shopping cart once you have selected an item.

TaiChiWear.Com are committed to safeguarding the privacy of our users while providing the highest possible quality of service. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998 and according to the Which Web Trader Code of Practice If you have any requests concerning your personal information or any queries with regard to these practices please contact data@which.net.

Information collected; We collect the information you supply to us through enquiry and registration forms and every time you e-mail us. We also collect information automatically about your visit to our site. The information obtained in this way is only used in aggregate form and as such cannot be used to identify you. This aggregate information is used to build up marketing profiles aid strategic development and audit usage of the site. We do not send out any unsolicited marketing material to any of our customers.

Your attention is drawn to the Consumer Protection (Distance Selling Regulations) 2000 (SI 2000 No. 2334) where certain statutory rights of customers are set out.



If in any doubt as to the size or colour of any of our uniforms, please contact us before placing your order.